At Interu, we believe that powerful technology should be backed by exceptional support. Whether you prefer to find answers independently or need to speak with a specialist from our Customer Success Team, we provide two primary channels to ensure your success on the platform.
1. The Interu Help Centre: Your Self-Service Hub
For quick answers and detailed "how-to" instructions, your first stop should be the Interu Help Centre. This is an evergreen resource available 24/7 to help you master the platform at your own pace.
What you’ll find here:
Step-by-Step Guides: Visual walkthroughs for every feature, from account setup to advanced traceability reporting.
Searchable Knowledge Base: Use the search bar at the top of the page to find specific articles instantly.
FAQs: Answers to the most common questions regarding platform features and regulatory compliance.
💡 Pro Tip: Before reaching out to support, try searching the Help Centre first! Many common hurdles can be solved in seconds by following our troubleshooting guides.
2. User Support: Direct Assistance
Sometimes you need a more personal touch. For technical issues or specific platform questions that require a conversation, our Customer Success team is available via our integrated message box.
How to use it:
Locate the Messenger: Look for the chat icon (the "smile" logo) in the bottom-right corner of your Interu dashboard and help centre page.
Send a Message: Click "Send us a message" to start a conversation. You can describe your issue, attach screenshots, or ask for clarification on a specific feature.
Real-Time Help: Our support team provides direct access to assistance for technical troubleshooting and platform-specific queries.
Track Conversations: Your message history is saved under the "Messages" tab within the chat window, so you can always refer back to previous advice.
Integrated Help Centre: You can access the Help Centre directly within the message box. This allows you to search for and read help articles without ever leaving the platform interface.
💡 Pro Tip: When reaching out to our team via chat, providing a screenshot of the error message or the specific page where you are stuck will help us diagnose the issue and solve your problem much quicker!
Next Steps
Now that you know how we support you, please move to the next starter guide: Getting Started: Account Setup.