You can create and invite new users to join your organisation’s Interu account directly from the Users page. Users must accept the invitation before they are granted access.
This section covers how to:
Invite a User
To invite a new User from the Users page (see Access the Users page):
Click the Invite user button in the top-right corner
Enter the user’s email address
Select the appropriate Role from the dropdown (see User Roles & Permissions)
Click Send invite to issue the invitation
The invited user will appear under the Invited tab until they accept the invite and complete sign-up. The User will receive an Invitation email with a link to set up their account (see Accept a User invitation).
You can only invite users with roles equal to or lower than your own. For example, Admins can invite Reviewers and Contributors, but not other Admins or Account Owners.
Accept a User invitation
Once you have been invited to join your Organisation on Interu (see Invite a User), you’ll receive an email titled "[Your Organisation] invited you to join Interu".
To accept the invitation:
Go to your email service (Gmail in the example below)
Open the invitation email in your Inbox
Click the Join now button or invitation link in the email
Complete the sign-up form by entering your First Name, Last Name and setting a Password
Click Sign up & accept invitation button
You'll see a ✓ User registered and invitation accepted confirmation message appear (bottom left). You will then automatically be redirected to the Interu platform and gain access to the Organisation based on the role you were assigned.
If you cannot access Interu or receive a Service unavailable message when attempting to sign up or log in, please try the following:
Try using another device or network (e.g. home WiFi or personal mobile)
Try using using another web browser
Ask your IT team to confirm that https://app.interu.io is whitelisted and firewall settings are not blocking traffic to Interu domains or APIs
Resend a User invitation
If a user hasn’t accepted their invitation and/or cannot find the invitation email, you can resend it in two ways to ensure they can join your Organisation in Interu:
Resend invitation email
Go to the Invited tab on the Users page (see Access the Users page):
Click the Resend email button to the right of the user entry
A Resend confirmation pop-up window will appear
Click the Resend button to confirm
You'll see an ✓ Invitation resent confirmation message appear (bottom left).
Copy invitation link
To copy a user's invitation link manually:
Go to the Invited tab on the Users page (see Access the Users page)
Click the Copy link button to the right of the user entry
The invitation link will be copied to your clipboard
You'll see a ✓ Copied confirmation message appear (bottom left). You can now share this link directly with the invited user if needed. Once they open it, they can proceed to register as normal (see Accept a User invitation).
Delete a User invitation
If a User invitation is no longer needed (for example, if it was sent to the wrong address or the invitee should no longer have access), you can delete the pending invitation from the Invited tab on the Users page.
To delete a User invitation:
Go to the Invited tab on the Users page (see Access the Users page)
Click the Delete button to the right of the invited user’s entry
A Delete invitation confirmation pop-up will appear
Click Delete to confirm
You'll see a ✓ Invitation deleted confirmation message appear (bottom left)
